REMOTE ASSISTANCE

IOT & M2M

Remote assistance platforms make it possible to connect to remote equipment, monitor it to ensure it is functioning properly and, when necessary, carry out maintenance. By looking at the data collected by sensors installed on the equipment and processing that information with statistical analysis models, it is even possible to predict when individual parts will break or malfunction. These processes reduce transfer and repair costs, ensuring absolute operational efficiency and increased profitability. As highly-evolved touchpoints, these technological solutions offer end users unparalleled post-sales services, ensuring continuous communication with technical support teams. Sysdata develops scalable connected platforms, integrating the requested services through MQTT protocols and implementing remote connections and data transfers, also through the use of video chats and multimedia tools.