FIELD FORCE MANAGEMENT

WORK FORCE AUTOMATION

Sysdata offers end-to-end work site management, from planning to maintenance and even the front end and back end development of field force management solutions to support enterprise mobility, expanding the types of devices that can be used and offering increased customisation. A sophisticated configuration of this type of high-tech platform makes it possible to streamline the processes between an operations centre and technical assistance representatives in a given territory, offering full control over necessary activities: call lists, intervention planning and mapping of itineraries; work reports and management of enclosures, notes and reminders; status tracking, task management and closing of assistance calls. The automation of the entire process has resulted in a shift towards a paperless environment, and impacted filing systems and response times, resulting in significantly improved services.