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Precedente Successivo

ALLIANZNOW:

A B2C app for problem resolution

TOPIC: EXPERIENCE MANAGEMENT

CLIENT BACKGROUND

Among the top-ranked companies in the Italian insurance and financial services market, Allianz S.p.A. is part of Allianz SE, the world’s leading insurance company with head offices in Munich, Germany. With approximately 5,500 employees and a sales force of 2,900 agents, nearly 22,000 collaborators and over 1,900 financial advisors, it’s also a leader in the banking and asset management sector with Allianz Bank Financial Advisors, Investitori Sgr, in the Bank Insurance Model (bancassurance) with Creditras Assicurazioni and Creditras Vita, and in the direct insurance channel (telephone and Internet) with Genialloyd.

BUSINESS CHALLENGE

Allianz Insurance wanted to create a B2C smartphone app, both for iOS and Android platforms, aimed at on-boarding the end customer. The app offers a series of services and features for all aspects of policy management, such as expiries and renewals, while also highlighting the importance of direct communication with the company.

 

The scope

The pre-organised workflow allows the client to easily enter information relating to any need or request, monitoring the progress of the claim and quickly accessing the services guaranteed by the policy. A prominent banner provides the company’s contact information. In addition, there’s a more communication-oriented section, which highlights the social aspect of Allianz. The app needs to be able to evolve, consistently offering an increasing number of services geared towards the end customer.

IL CONTRIBUTO DI SYSDATA

THE TECH FACTORY
FOR NATIVE APPS

Sysdata saw to the purely technological part of development to create a native app for both iOS and Android smartphone platforms. Engaging its experience with best practices while focusing on a highly-performing product, Sysdata was fully dedicated to the development of the entire front end.

Analisi
Governance
Execution
Service

Business outcome

Since its launch, AllianzNOW has enjoyed great success among clients and has piqued the interest of tech magazines for its features, such as immediate response, real-time assistance, continuous connection to the Allianz Operations Centre, and the reduction of the distance between advisor and user. On the mobile side, its most dramatic innovations include the integration of a smart agent which, using AI algorithms based on an oriented graph data model, is capable of making informed, proper decisions from the user’s input.

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Marketing TechnologiesProject ManagementMobile Development Services
CDS – Financial Services Systems Technology StackCDS – Web (HTML/JS/CSS)CDS – ORACLE and PL/SQL
CDS – JAVA e .NETBusiness Intelligence

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